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Order Cancellation
  
In accordance with United Kingdom and European consumer law, you have a right to cancel an order from the time the order is accepted until 7 working days after receipt of the order.

Should you wish to cancel any order you must first contact Tanksexpress.co.uk within the period outlined above to make arrangements for the goods to be returned.  Please call 01264 781155 or email.

It is the customers responsibility to ensure the goods are taken care of whilst in their possession and that they are returned to Tanksexpress.co.uk in a condition fit for resale and unused.

If you wish Tanksexpress.co.uk to arrange for the uplift of the goods, a carriage charge will apply, this will be charged at cost. Alternatively, you can make your own arrangements to return the goods to us at your own expense.

Upon return of the cancelled goods to Tanksexpress.co.uk and verification they are in a re saleable condition, we will refund the value of the goods less any carriage charges incurred within 28 days.

Defective Products

If you believe that products you have purchased from Tanksexpress.co.uk are faulty, please report this immediately to Tanksexpress.co.uk by e-mailing us or call us on 01264 781155.
  
If they are within the manufacturer’s guarantee period, we will arrange with the manufacturer to replace or repair the goods at the manufacturer’s discretion and consistent with their guarantee.
  
Where it is necessary to inspect the goods on site and an inspection proves the fault is neither the fault of Tanksexpress.co.uk, nor the product manufacturer, an inspection charge will apply, which will be advised by us prior to site inspection.
  
Please note that where guarantees are available in excess of those required by law, these are provided at the discretion of the product manufacturer and not Tanksexpress.co.uk. Additionally, Tanksexpress.co.uk will not be liable for any claims for consequential damage or loss.
  
Privacy and Security
  
Tanksexpress.co.uk takes customer privacy and security seriously. 
  
Tanksexpress.co.uk does not disclose customer information to third parties for any activity other than for secure payment processing and verification purposes, and fulfilment / despatch of your order by parties acting on behalf of Tanksexpress.co.uk.
  
Cookies are used on this shopping site for order tracking and analysis purposes only. No personally identifiable information will be released to any other third parties, without your agreement.
  
Complaints
  
In the unlikely event that you have a complaint, please contact us either by e-mail or via the Tanksexpress.co.uk website.
  
Alternatively, you can write to us at Tanksexpress.co.uk.

New  Manor Farm
Romsey  Road
Nether Wallop
Stockbridge
Hampshire
SO20 8DT.
  
We will endeavour to respond to any complaint within 5 working days of receipt.


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